Come talk with Happiness Engineers Pam Kocke and Erica Varlese about the importance of providing good customer support.
Based on their experiences at Automattic, the company behind WordPress.com and Jetpack, learn their six simple tips for building a reputation for excellent support, attracting and keeping clients, and how to make support fun.
Automattic is hiring Happiness Engineers for Spanish support, so attending the event will help you get a better understanding of what their requirements are -
• 19:00-19:30: Networking + Beer & Food
• 19:30-20:30: Happiness Engineer presentation
• 20:30-21:00: Q&A