Factorial is an HR platform that was created to provide tools and processes to organizations so they can better manage their employees in a superior way.
Factorial was founded in the second half of 2016 and has so far managed to attract tens of thousands of organizations to the platform, it is has won awards, received amazing NPS reviews by its clients, closed over 3M€ in funding by international venture capital, and most importantly, it has been able to build a super talented rockstar team of 40 individuals in its headquarters in Barcelona.
We closed 2019 multiplying our revenues by 10x. We now intend to keep the rhythm and scale the organization, along with our Customer Success team. So this is a potentially fast growing career opportunity within a hypergrowing company.
We are building a team of energetic people, of various nationalities and seniority levels. If you think you are a fit for the challenge, get in touch with us ASAP!
We are looking for a Junior Account Manager to act as the first point of contact with existing customers, answer their queries and increase client satisfaction. We look for people who can work in the Spanish and English market, but also in other international markets.
- Build strong client relationships, through regular communication
- Gather information on assigned clients
- Contact clients to understand their requirements and work on a sales plan
- Provide after-sales support to retain customers
- Ensure prompt and accurate answers to clients’ queries
- Report on the status of accounts
- Suggest company products/services that maximize client satisfaction
- Promote new products/services to existing customers
- Ambitious, self-motivated, energetic.
- Committed, organized, proactive.
- Flexible, fast learner, risk taker.
- Decisive, multi-task.
- Speak native-level Spanish
- Speak advanced English
What we can offer you:
- High growth environment - Joining a startup at this early stage is a unique opportunity for professional growth as well as a personal investment.
- Young and multicultural environment
- Competitive salary and excelent commissions based on experience
- Benefits - We are in the human resources space so we really believe in benefits and perks for our employees.
- Fast-paced career progression
- Provide you with continuous challenge and room for learning.
- Broad and diverse start-up ecosystem that provides much more than a job experience.
Some of the perks:
- Ping pong championships - we have our own ping pong table at the office!
- Itnig Breakfasts every Tuesday
- Summer BBQs and Volleyball tournaments
- Summer and Fall Parties
- Afterwork Beers
- Afterwork activities such as Laser tag, Poker, Table games or LAN Parties
- Conferences, events and workshops onsite
Don't miss the opportunity to contribute to our challenging project as one of the first pioneers!