Account manager Junior & Senior- Customer Experience Team

Description

Factorial is an open, modern, easy-to-use HR platform born to dramatically simplify employee management. It helps HR and management automate processes and gather relevant organizational data so as to make better business decisions. Factorial was born in the second half of 2016 and it has so far onboarded tens of thousands of organizations around the world. Factorial has won awards and received amazing NPS reviews from its clients since day one. It has closed over 18M€ in funding with top international venture capital firms (CRV, Creandum, Point Nine Capital among others). Most importantly, it has been able to build a super talented rockstar team of +90 people in its headquarters in the sunny Barcelona.

Factorial closed the year 2019 multiplying revenues by 10.

So this is a potentially fast growing career opportunity within a hypergrowing company.

We are building a team of energetic people, of various nationalities and seniority levels. If you think you are a fit for the challenge, get in touch with us ASAP!


Requirements

We are looking for an Account Manager to act as the first point of contact with existing customers, answer their queries and increase client satisfaction. We look for people who can work in the French and English market, but also in other international markets so if you can speak german or Spanish at a proficient level apply with us today!

Responsibilities:

  • Build strong client relationships, through regular communication
  • Gather information on assigned clients
  • Contact clients to understand their requirements and work on a sales plan
  • Provide after-sales support to retain customers
  • Ensure prompt and accurate answers to clients’ queries
  • Report on the status of accounts
  • Suggest company products/services that maximize client satisfaction
  • Promote new products/services to existing customers

Required skills:

  • Ambitious, self-motivated, energetic.
  • Committed, organized, proactive.
  • Flexible, fast learner, risk taker.
  • Decisive, multi-task.
  • Speak advanced French
  • Speak advanced English
  • Speak advanced Spanish or German is a plus!

Benefits

What we can offer you:

  • High growth environment - Joining a startup at this early stage is a unique opportunity for professional growth as well as a personal investment.
  • Young and multicultural environment
  • Competitive salary and excelent commissions based on experience
  • Benefits - We are in the human resources space so we really believe in benefits and perks for our employees.
  • Fast-paced career progression
  • Provide you with continuous challenge and room for learning.
  • Broad and diverse start-up ecosystem that provides much more than a job experience.

Some of the perks: these activities could be temporarily suspended due to COVID19

  • Ping pong championships - we have our own ping pong table at the office!
  • Itnig Breakfasts every Tuesday
  • Summer BBQs and Volleyball tournaments
  • Summer and Fall Parties
  • Afterwork Beers
  • Afterwork activities such as Laser tag, Poker, Table games or LAN Parties
  • Conferences, events and workshops onsite

Don't miss the opportunity to contribute to our challenging project as one of the first pioneers!

Account manager Junior & Senior- Customer Experience Team
Factorial
Customer Success
Barcelona