Factorial - Customer operations internship


Factorial is an HR platform that was created to provide tools and processes to organizations so they can better manage their employees in a superior way.

Factorial was founded in 2016 and has so far managed to attract tens of thousands of organizations to the platform, it is has won awards and received amazing NPS reviews from its clients. In 2020, it closed over 15M€ in funding by international venture capital, and most importantly, it has been able to build a super talented rockstar team of over 170 people representing different countries. Our headquarters is located in sunny Barcelona.

We now intend to keep the rhythm and scale the organization, along with our Customer Experience team. So this is a potentially fast-growing career opportunity within a hyper-growing company.

And you? Are you ready to play an essential role in achieving this goal by joining one of the best Customer Experience team ever?

About the role

We are looking for a Customer Operations intern to join our Customer Experience team. Currently the team is made up of 20 people of different nationalities. We look for people who want to help our company’s support team to be more productive, work more effectively, and deliver better service to our customers.

We take great care in dealing with both external and internal clients. The role will be focused especially on the internal client and will have a very strategic position with many opportunities for growth. If you are looking for a challenge, join our Family!


We are looking for:

  • Advanced in MS Excel including PivotTables, VLOOKUP, and Data Tables
  • Tech-savvy, this person should get easily familiar with software systems and be able to detect potential incidences
  • Fast learning to develop ownership, one of our most important values
  • Assertive communication and problem-solving
  • Analytical skills to improve processes
  • Autonomy and self-motivated
  • Ability to work under pressure, since we are a startup and we need you to have sense of urgency.
  • Native level of Spanish or English
  • Previous experience in Customer Support is a BIG PLUS!


What we can offer you:

  • High growth environment - Joining a startup at this early stage is a unique opportunity for professional growth as well as a personal investment.
  • Young and multicultural environment
  • Paid internship
  • We are in the human resources space so we really believe in benefits and perks for our employees
  • Fast-paced career progression
  • Provide you with continuous challenge and room for learning
  • Broad and diverse start-up ecosystem that provides much more than a job experience
  • English, Catalan and Spanish classes. And possibility to learn other languages with our Language exchange community
  • Breakfasts in the office and organic fruit

Some of the perks: (these activities could be temporarily suspended due to COVID19)

  • Ping pong championships - we have our own ping pong table at the office!
  • Itnig Breakfasts every week
  • Summer BBQs and Volleyball tournaments
  • Summer and Fall Parties
  • Afterwork Beers
  • Afterwork activities such as Laser tag, Poker, Table games or LAN Parties
  • Conferences, events and workshops onsite

Don't miss the opportunity to contribute to our challenging project as one of the first pioneers!

Factorial - Customer operations internship
Customer Success