Junior Product Expert - Spanish Market

Description

Hello! 👋🏽

At Factorial we're looking for a Junior Product Expert - Spanish market to help us take the company to the next level. 📈

We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world. 🌎

About us 🤓

Factorial is an HR Software startup founded 5 years ago, we've won awards and received outstanding customer feedback since day one. It has closed over 18M€ in funding with top international venture capital firms (CRV, Creandum, Point Nine Capital and K Fund). Take a look and see how we started: The origin 🕳

Our Mission 🚀

To help small and medium companies automate HR workflows, centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries, it has built a super talented team of over +200 people in its headquarters in the sunny Barcelona.🌞

Our values ✨

The Role


Requirements

We are looking for a product expert to act as the first point of contact with existing customers, answer their queries and increase client satisfaction. We are looking for a proactive person, with desire to help Factorial grow in the Spanish market.

What will I be doing? 👀

  • Onboarding our clients from Spain
  • Understanding our clients needs and challenges to bring this feedback internally
  • Supporting our clients through phone, video call, mail during their first weeks using Factorial

Required skills:

  • Proactivity
  • Fast Learner : you will have to get to know our software fast and be able to onboard our client very fast
  • Good sense of anylisis : a part from onboarding clients, you will have to understand the speicifities of the markets, the challenges they have
  • Problems solving minded
  • Speak native-level of Spanish
  • Speak advanced English
  • Speak other languages are a great plus (especially Italian, Portuguese or French).

What's next after I apply? 🔜


Benefits

Perks of being part of our team 😏

  1. High growth, multicultural and friendly environment 🤝🏽
  2. No/Flexible schedules! ⏰
  3. AXA private health insurance 🩺
  4. Healthy life with Andjoy (Gyms, pools, outdoor classes) 🧘🏽‍♀️
  5. Save expenses with Cobee 💰
  6. Language classes with Yolk Academy & Factorial Language exchange 👩🏽‍🏫
  7. Get the most out of your salary with Devengo 💸
  8. Breakfast in the office and organic fruit 🍏
  9. Syra discounts ❗
  10. Free caffeine and theine ☕
  11. Pet Friendly 🐶

Diversity is part of us, we have more than 25 countries in our teams and we promote an inclusive environment for all employees and candidates, come join the team! 🌎

Want to know more about us?


Junior Product Expert - Spanish Market
Factorial
Customer Success
Barcelona