Sales Support & Customer Service B2B

Description

Camaloon team is grow, grow, growing and we seek for more talented people to join our team and enjoy the journey with us!

We are currently hiring Customer Care Representatives to join a Sales Support & Customer Service B2B department in Camaloon! We are building a department from scratch so you will be one of the first people joining and having a crucial role in building something new!!

The mission of our Customer Care team will be to provide excellent support to our customers whenever they need us.

If you consider yourself a person with a vocation for excellent service with the ability to handle multiple tasks simultaneously and you are willing to join a dynamic and international team, apply!

WHO WE ARE:

We’re a European leader in everyday products customization...
Our vision and ambition are not only to make possible the customization of almost any product (bags, notebooks, mugs, keychains, stickers, magnets, t-shirts ...) in any possible technique but also to deliver it in the fastest time and highest quality.

WHAT ARE WE LOOKING FOR:

  • You have outstanding communication skills both spoken and written in Spanish, Italian or French. Professional English is mandatory.
  • You have at least some previous experience in a customer-facing role, handling direct communications via chat, phone, and email.
  • You have strong customer orientation and the ability to adapt to each client to provide a personalized experience.
  • Empathy is one of your strongest skills, you are able to put yourself in the customer's shoes and actively handle their requests.
  • Excellent organization and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions.
  • You Provide customers with any extra advice requested, always looking to go the extra mile!

RESPONSIBILITIES:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer B2B direct sales inquiries.
  • Communicating with customers Direct sales through various channels ( Tel, mails, Chat )
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues ( salesmen and TL ) as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Making quotations ( ad hoc products and packaging products)
  • Stock availability
  • Organize and respond to all requests from the Sales department (Advance delivery date in orders, tracking priority orders, out-of-stock product changes, etc.).
  • Ensure customer satisfaction and provide professional customer support.

WHAT DO WE OFFER:

  • High growth environment - Joining a startup at this stage is a unique opportunity for professional growth as well as a personal investment.
  • Young and multicultural environment
  • Provide you with continuous challenge and room for learning.
  • Broad and diverse startup ecosystem that provides much more than job experience.

Camaloon is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity. We believe passionately that employing a diverse workforce is central to our success.

#CamaloonCareers

Find more information on the company: www.camaloon.com

By applying for this position you will be included in our Itnig talent pool, accessible by all Itnig startups. We will use your personal data for recruitment purposes only and will contact you should we find any other position than this that might be of interest to you and for which we would like to consider your candidature. For further information, you can find our privacy policy here : https://itnig.net/privacy-policy.You can ask us at any time to delete your CV and contact information from our database by contacting us at [email protected]

Sales Support & Customer Service B2B
Camaloon
Customer Support
Zagreb