Customer Success Team Leader - Brazilian Market

Hello! 👋

At Factorial we're looking for a Customer Success Team Leader for the Brazilian Market to help us take the company to the next level. 📈

We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world. 🌎

About us 🤓

Factorial is an HR Software startup founded 6 years ago, we've won awards and received outstanding customer feedback since day one. It has closed over 80M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital and K Fund). Take a look and see how we started: The origin 🕳

Diversity is part of our culture, we have more than 25 countries in our teams and we are infused in an inclusive environment for all employees and candidates. Please feel free to apply with the way it suits you better! (blind resume, identity pronouns, cover letter, etc). We do not discriminate on any aspect, in fact; Factorial encourage everyone to join us!

Our Mission 🚀

To help small and medium companies automate HR workflows, centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries, it has built a super talented team of over +400 people in its headquarters.

The Role

What will I be doing? 👀

We are looking for a Customer Success Team Leader to join our Enterprise Business Unit. Currently the team is made up of 40 people of different nationalities. We want someone with excellent communication skills, who likes to solve problems and who always gives the best answer to the client. If you are looking for a challenge, join our Family!

Your functions will be:

  • Lead, mentor, and motivate a team of Enterprise CSMs to ensure they meet and exceed their customer success goals.
  • Manage the teams goals and objectives, always achieving the best outcome and team operation
  • Build strategies to better the processes and scalation of the business
  • Lead the engagement process successfully, and garantee a wonderful first set up experience with new clients from end to end
  • Creating strategies for upselling and retention
  • Create and execute strategies to drive product adoption and ensure customers are fully utilizing our solutions.
  • Collaborate with cross-functional teams, including sales, product, and support, to align strategies and initiatives for each account.
  • Establish and maintain strong relationships with executive-level sponsors and key stakeholders within customer organizations.


We look for ambitious people who want to use their best skills in Customer Success.

We look for people who can work in the Brazilian Market. Our office for this position is in São Paulo (hibrid model) .

Required skills:

  • Bachelor's degree in Business, Marketing, or a related field (MBA preferred).
  • Proven experience in customer success, account management, or related roles in the SaaS industry.
  • Minimum of 5 years of experience managing enterprise-level customer accounts (B2B);
  • Proven track record of meeting and exceeding customer success metrics and targets.
  • Excellent communication and interpersonal abilities.
  • Fluent Portugues and Advanced English

It would be a plus if you have:

  • HR industry experience;
  • Hubspost experience;
  • Advanced/Fluent Spanish;


1. Health Insurance;

2. Meal voucher (Flash);

3. Gympass;

4. Hybrid work model;

5. Variable Compensation (bonus);

6. Factorial Language exchange ;

7. High growth, multicultural and friendly environment

Customer Success Team Leader - Brazilian Market
Customer Experience
Sao Paulo