Self Service Account Manager - LATAM Market

Hello! 👋

At Factorial we're looking for a Jr Self Service Account Manager for the LATAM Market to help us take the company to the next level. 📈

We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world. 🌎

About us 🤓

Factorial is an HR Software startup founded 5 years ago, we've won awards and received outstanding customer feedback since day one. It has closed over 80M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital and K Fund). Take a look and see how we started: The origin 🕳

Diversity is part of our culture, we have more than 25 countries in our teams and we are infused in an inclusive environment for all employees and candidates. Please feel free to apply with the way it suits you better! (blind resume, identity pronouns, cover letter, etc). We do not discriminate in any aspect, in fact; Factorial encourages everyone to join us!

Our Mission 🚀

To help small and medium companies automate HR workflows, centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries, it has built a super talented team of over +400 people in its headquarters in the sunny Barcelona.🌞

The Role

We are looking for a Self Service Account Manager to act as the first point of contact with existing customers, answer their queries and increase client satisfaction. We look for people who can work in the LATAM market. You will be part of the Account Management team and you will be in charge of retaining a specific portfolio of clients (1 - 20 seats). One of your greatest challenges will be to create long-term relationships with your clients, understanding their processes and problems and detecting possible improvements in our product that are critical for them. You will advise our clients on how to use our solution and you will be the key point of contact.

What will I be doing? 👀

• Managing smaller accounts from 1 to 20 seats
• Build strong client relationships, through regular communication
• Gather information on assigned clients
• Contact clients to understand their requirements and work on a sales plan
• New client's onboarding
• Provide after-sales support to retain customers
• Ensure prompt and accurate answers to clients’ queries
• Report on the status of accounts
• Suggest company products/services that maximize client satisfaction
• Promote new products/services to existing customers
• You will need to get involved in all kinds of problems that your clients have, your mission will be to find a solution to each one of them.
• You will work hand in hand with different teams - especially with the sales, product, and development team - you will be their main contact person, so the feedback you can provide them will be super valuable.
• You will hold regular meetings through video link with all your clients to generate engagement and show them product updates that fit their use cases.
  

Requirements

• You are analytical, organized and a great multitasker.
• You have a digital profile: you enjoy and adapt easily to new tech tools
• You can easily hold a business conversation in English
• You are familiar with the B2B SaaS environment
• You are a good communicator and you empathize quickly with people
• You are proactive and you like to put forward new ideas
• Good decision maker
• University education, preferably business-related
• You have previous experience in a customer experience team
• Speak native-level Spanish
• Speak intermediate - advanced English
• You must live in Mexico City (onsite)
  

Benefits Perks of being part of our team

1. High growth, multicultural and friendly environment
2. Factorial Language exchange
3. Free caffeine and theine
4. Health plan