At Factorial we're looking for a new Product Onboarding Specialist to make sure our clients have the best onboarding experience. Ready to be part of the challenge?
We are looking for a Product Onboarding Specialist to act as the first point of contact for our customers.
You will be responsible for onboarding new clients, gathering their feedback ensuring that they use the platform to its fullest. One of your greatest challenges will be to make sure our product can be fully adapted to the clients' needs. This requires you to perfectly understand their processes and problems and detect possible improvements and opportunities in the product.
What will you be doing
- Onboard our new clients by assisting them via video call and e-mail until Factorial is fully implemented in their organisation.
- Bring a consultative approach to customers to ensure a fully customised experience setting up their accounts.
- Understand our clients' problems and needs and gather their feedback.
- Share improvement points that can help us create the best client journey.
Your Profile 🧐
- Proactivity: you will need to find the best way to ensure your accounts are fully activated and that clients have the best experience implementing Factorial
- Fast Learner: you can quickly become an expert on the software and it's easy for you to keep up-to-date with product updates
- Problem-solving mindset: the ability to propose alternative solutions and workarounds to answer unexpected requests from clients
- Good sense of analysis: while onboarding our clients, you will have to understand the specificities of the market and translate this knowledge into information that can be used by the Product team to further improve our solution
- Fluent English and Spanish
- Previous experience as an Onboarding Specialist/Implementation owner or experience in Client Success is a plus.
- Knowledge of payroll is a plus!
Perks of being part of our team 😏
- Save expenses with Cobee 💰 and get your salary in advance with Payflow;
- Healthy life with a free physiotherapist in the office, Gympass and Alan as private health insurance
- Language classes with Yolk Academy & Factorial Language exchange
- Syra and Apeteat discounts
- Breakfast in the office, organic fruit and free caffeine and tea
- Flexible schedules, pet Friendly and no dress code!
Is this you?! Come rock the world with us!
Factorial is an all-in-one HR Software fast-growing startup founded in 2016. Our mission is to help SMEs automate HR workflows, centralise people data and make better business decisions.Currently we help more than 7000 customers in over 60 countries all over the world and across industries, and we've built a diverse and multicultural team of over +800 people in our Barcelona, Brazil, Mexico, and US offices.
Do you want to know more about us?
We've recently become the newest unicorn in Spain 🦄, and we've won awards and received outstanding customer feedback since day one. Factorial raised over 200M$ in funding with top international venture capital firms (Atomico, Tiger, CRV, Creandum, Point Nine Capital, and K Fund).