Self-Service Manager (CX Team)


At Factorial we're looking for a new Self-Service Manager (Europe) to help us boost the company to the next level. 

Ready to be part of the challenge?

The Role 

We are looking for a Self-Service Manager (Europe) to join our CX team. You will report directly to the Head of CX and will work hand in hand with the other Managers to execute overall an Sales full cycle, upselling and also retention, satisfaction for our existing clients. We are looking for a person who wants to get involved and contribute innovative ideas that have an impact on the business.

What will you be doing:

  • Help create the new Sales - Self-Service segment together with the Growth team;
  • Help to achieve the goals of upselling and retention plans;
  • Build and develop the teams in different markets;
  • Keep track of your team's KPIs;
  • Transform the feedback from our customers into proposals for our product team;
  • Constantly analyse data in order to improve or change internal processes;
  • Develop and keep your team motivated

Your Profile 

  • 2+ years of experience in a management role
  • Sales, upselling, or cross-selling experience
  • Exceptional analytical and problem-solving skills
  • Exceptional interpersonal skills
  • Excellent written and verbal communication skills in both English and Spanish
  • Able to work in a constantly changing environment and dynamics
  • Ability to work in an international team set up
  • Able to manage and prioritise multiple responsibilities

Perks of being part of our team 

  • Save expenses with Cobee 💰 and get your salary in advance with Payflow;
  • Healthy life with a free physiotherapist in the office, Gympass and Alan as private health insurance
  • Language classes with Yolk Academy & Factorial Language exchange
  • Syra and Apeteat discounts
  • Breakfast in the office, organic fruit and free caffeine and tea
  • Flexible schedules, pet Friendly and no dress code!

About Factorial HR

Factorial is an all-in-one HR Software fast-growing startup founded in 2016. Our mission is to help SMEs automate HR workflows, centralise people data and make better business decisions.

Currently we help more than 7000 customers in over 60 countries all over the world and across industries, and we've built a diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and US offices.

Do you want to know more about us?

We've recently became the newest unicorn in Spain, and we've won awards and received outstanding customer feedback since day one. Factorial raised over 200M$ in funding with top international venture capital firms (Atomico, Tiger, CRV, Creandum, Point Nine Capital, and K Fund).

Self-Service Manager (CX Team)