Country Product Expert DACH Market

Hello! 👋🏽

At Factorial we're looking for a new Country Product Expert for the DACH Market to help us boost the company to the next level. 🦄

Ready to be part of the challenge?🚀

The Role 📜

We are looking for a Country Product Expert leading the Onboarding Process, owning the customer journey of our biggest clients and customising the platform to their needs.

You will be part of a team that orchestrate the services that we offer to our clients, and manage the knowledge of the market of expertise to make the necessary evolution and guarantee a best experience for them!
And also be responsible for improving our services for all size of companies, and maximise our revenues in the DACH Market.

• Coordinate the services we offer to our biggest clients (focusing mainly on onboardings).
• Improve the way we understand our client's problems and needs and gather their feedback.
  

Your Profile 🧐

• Fast Learner: you can quickly become an expert on the software and it's easy for you to keep up-to-date with product updates.
• Problem-solving mindset: the ability to challenge your daily work to improve it.
• Good sense of analysis: you need to be able to take a step back and have a critical mindset to improve processes.
• Native in German and professional use of English (international company)
• Previous experience as an Implementation owner or experience in Client Success in a SaaS company is a plus.
• Knowledge of Human Resources is a plus!
  

Is this you?! Discover us! 😍

Perks of being part of our team 😏

1. Uncapped commissions and earnings - we reward hard work 💸

2. Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸

3. Healthy life with a free physiotherapist in the office, Gympass 🧘🏽‍♀️ and Alan as private health insurance 🩺

4. Language classes with Yolk Academy & Factorial Language exchange 👩🏽‍🏫

5. Syra and Apeteat discounts ❗

6. Breakfast in the office, organic fruit🍏 and free caffeine and theine☕

7. Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀

8. A cool team that recognises your work and wants to see you grow in your career 💗

About Factorial HR 🤓

Factorial is an all-in-one HR Software fast-growing startup founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +850 people in Barcelona, Brazil, Mexico, and EEUU offices.🌎

👀We've won awards and received outstanding customer feedback since day one. It has closed over 200M$ in funding with top international venture capital firms (Atomico, Tiger, CRV, Creandum, Point Nine Capital, and K Fund).

Diversity is part of our culture, we have more than 43 nationalities in our teams and we are infused in an inclusive environment for all employees and candidates. Please feel free to apply with the way it suits you better! (blind resume, identity pronouns, cover letter, etc). We do not discriminate on any aspect, in fact; Factorial encourages everyone to join us!

We #betonpeople 💗