Product Expert - UK&I


Factorial is currently looking for a Product Expert for the UK&I market, to help boost our growth!

The Role

The Product Expert team orchestrates the services that we offer to our clients, and centralizes the knowledge of the markets to implement any changes necessary to improve our product and organization.

We are looking for a Country Product Expert to lead the customer journey of our biggest clients and customize the platform based on their needs, acting as a consultant of the platform.

Furthermore, you will be responsible for improving our services, and maximizing our revenues in the UK and Irish Market.

Your tasks:

  • Coordinate the services we offer to our biggest clients (focusing mainly on the onboarding process for new clients) between CX and Sales.
  • Be the voice of the market internally and of the product externally.
  • Improve the way we understand our clients’ problems and needs and gather their feedback.
  • Coordinate with Sales the best strategy of Onboarding for each customer.
  • Provide accurate, valid, and complete information by using the right methods/tools to analyse data.
  • Recognize and proactively report trends and potential weaknesses, to help find the best solution to improve customer’s journeys and our products.
  • Help Sales in the pre-sell meetings to resolve objections/doubts regarding the product or the onboarding process.
  • Act as consultant of Factorial for our clients, providing value and insights.
  • Preparing and presenting On-boarding/Consultancy proposals. Negotiating terms and conditions with clients.
  • Collaborating with our Sales teams to identify opportunities and develop ideas that deliver sales results.

Your Profile

  • Native in English
  • Previous experience in a customer-facing role
  • Previous experience as an Implementation owner or experience in Client Success in a SaaS company is a plus.
  • Knowledge of Human Resources is a plus!

Perks of being part of our team 

  • Save expenses with Cobee and get your salary in advance with Payflow
  • Healthy life with a free physiotherapist in the office, Gympass and Alan as private health insurance
  • Language classes with Yolk Academy & Factorial Language exchange
  • Syra and Apeteat discounts
  • Breakfast in the office, organic fruit and free caffeine and theine
  • Flexible schedules, pet Friendly and no dress code!

About Factorial HR

Factorial is an all-in-one HR Software fast-growing startup founded in 2016.

Our mission is to help SMEs automate HR workflows, centralise people data and make better business decisions.

Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +850 people in Barcelona, Brazil, Mexico, and EEUU offices.

We've won awards and received outstanding customer feedback since day one, having closed over 250M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital, and K Fund).

Product Expert - UK&I