Account Manager Team Lead - DACH and UK

Hello! 👋🏽

At Factorial we're looking for a SMB Account Manager Team Lead for the UK & DACH Markets to help us take the company to the next level. 📈

The Role

  • Develop and execute an effective recruitment strategy to hire new Account Managers quickly and efficiently.
  • Manage a team of SMB Account Managers to ensure high performance and achievement of targets.
  • Monitor team performance metrics and take actions to address gaps and improvements.
  • Implement new strategies and tactics to increase customer retention, upselling and overall revenue growth.
  • Motivate your team and give feedback constantly.
  • Help create a fun, high energy environment where people love coming to work.
  • Maintain consistency in hitting upsell and retention targets.


  • Proven experience in B2B SaaS environment, and Team Lead experience, ideally in Customer Experience team, with a track record of driving customer retention and upselling.
  • Speak fluent English. German would be a plus.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Passionate about technology and sales.
  • Knowledge of the HR industry will be valuable.

Perks of being part of our team

  • High growth, multicultural and friendly environment 🤝🏽
  • Health insurance (full dental plan included) 🩺
  • Healthy life with Gympass 🧘🏽‍♀️
  • Language classes with Yolk Academy & Factorial Language exchange 👩🏽‍🏫

About Factorial HR

Factorial is an all-in-one HR Software fast-growing startup founded in 2016. Our mission is to help SMEs automate HR workflows, centralise people data and make better business decisions.Currently we help more than 7000 customers in over 60 countries all over the world and across industries, and we've built a diverse and multicultural team of over +900 people in our Barcelona, Brazil, Mexico, and US offices.

Do you want to know more about us? 👀We've recently become the newest unicorn in Spain 🦄, and we've won awards and received outstanding customer feedback since day one. Factorial raised over 200M$ in funding with top international venture capital firms (Atomico, Tiger, CRV, Creandum, Point Nine Capital, and K Fund).

Account Manager Team Lead - DACH and UK