Partners Account Manager - Spanish Market

At Factorial we're looking for a new¬†Onboarding Specialist for our Partners for the Spanish Market¬†to help us boost the company to the next level.¬†ūü¶Ą

Ready to be part of the challenge?ūüöÄ

The Role¬†ūüďú
We are looking for an Onboarding Specialist for our partners in the Spanish Market to join our team and act as the first point of contact for our customers and help Factorial grow in the Spanish Market.

As part of the Strategy team, you will be responsible for onboarding new partners, ensuring that the partners and their clients use the platform to its fullest, and gathering customers' feedback. One of your greatest challenges will be to make sure our product can be fully adapted to the client's needs. This requires you to perfectly adapt to the client, understand their processes and problems, and detect possible improvements and opportunities in the product.

What will you be doing:

  • Onboard our new Spanish partners by assisting them via video call and e-mail until they are fully trained.
  • Help the partners to implement Factrorial to their clients.
  • Bring a¬†consultative approach¬†to ensure a fully customized experience setting up their accounts.
  • Understand our¬†client's problems and needs¬†and gather their¬†feedback.
  • Share¬†improvement points¬†that can help us create the best¬†customer journey¬†and¬†unlock the market.

Your Profile¬†ūüßź

  • Proactivity: you will need to find the best way to ensure your accounts are fully activated and that clients have the best experience implementing Factorial
  • Fast Learner: you can quickly become an expert on the software and it's easy for you to keep up-to-date with product updates
  • Problem-solving¬†mindset: the ability to propose alternative solutions and workarounds to answer unexpected requests from clients
  • Good¬†sense of analysis: while onboarding our clients, you will have to understand the specificities of the market and translate this knowledge into information that can be used by the Product team to further improve our solution
  • Speak native-level of¬†Spanish
  • Fluent¬†English
  • Previous experience¬†as an¬†Onboarding Specialist/Implementation¬†owner or experience in Client Success is a plus.
  • Knowledge of Human Resources is a plus!

Perks of being part of our team 

  1. Save expenses with Cobee  and get your salary in advance with Payflow 
  2. Healthy life with Gympass  and Alan as private health insurance 
  3. Language classes with Yolk Academy & Factorial Language exchange 
  4. Apeteat discounts 
  5. Breakfast in the office, organic fruit and free caffeine and theine
  6. Flexible schedules, pet Friendly and no dress code!

Is this you?!  Come rock the world with us! 

About Factorial HR¬†ūü§ď
Factorial is an all-in-one HR Software fast-growing startup founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions.
Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and EEUU offices.

Do you want to know more about us?¬†ūüĎÄ
We've won awards and received outstanding customer feedback since day one. It has closed over 200M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital, and K Fund).

Partners Account Manager - Spanish Market