Hello!

We are looking for a Jr Employee Onboarding Trainer to to join us on one of the following dates: March 4th, 18th, or 31st.

The Onboarding Trainer will be responsible for designing and executing onboarding programs for new members of the customer support/customer experience team. Their primary goal will be to ensure that new agents quickly adapt to the work environment, gain a thorough understanding of our HR SaaS product, and develop the necessary skills to provide high-quality support from day one. This new team will be led by Eva Hong.

Responsibilities:

• Develop and implement onboarding programs for new hires in the CX department.
• Guide new agents through the learning process about the HR software and company policies.
• Facilitate training sessions on software functionality, internal processes, and best practices in customer service.
• Create training materials and resources for new employees, including manuals, tutorials, and videos.
• Monitor the progress of new agents and provide personalized support throughout the onboarding process.
• Collaborate with other departments, such as People, IT team, and Customer experience managers, to ensure a smooth transition for new employees.
• Evaluate the effectiveness of onboarding and make adjustments based on feedback from new employees.
• Ensure that all new agents acquire the skills needed to offer effective support aligned with the company’s vision.

Requirements:

• 1 to 3 years minimum experience training international teams, either in-house or in a BPO or contact centre
• Bilingual in English and Spanish (C1 level minimum)
• Experience in training and/or onboarding, preferably in the customer service or software field
• Ability to create positive and engaging learning experiences for new employees.
• Excellent communication and presentation skills.
• Organizational skills and the ability to manage multiple new employee groups simultaneously.
• Knowledge of Learning Management Systems (LMS) and online collaboration tools.
• Passion for helping others succeed in their roles.
• Good interpersonal skills.
• Experience in public speaking is a plus. 
• Ability to coordinate groups up to 15

Perks of being part of our team

• Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸
• Healthy life with a free physiotherapist in the office, Gympass 🧘🏽‍♀️ and Alan as private health insurance 🩺
• Language classes with Yolk Academy & Factorial Language exchange 👩🏽‍🏫
• Syra and Apeteat discounts ❗
• Breakfast in the office, organic fruit🍏
• Pet Friendly 🐶 and no dress code!😀

About Us
Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and US office. 🌎
Our Values

We own it: We take responsibility for every project. We make decisions, not excuses.

We learn and teach: We're dedicated to learning something new every day and, above all, share it.

We partner: Every decision is a team decision. We trust each other.

We grow fast: We act fast. We think that the worst mistake is not learning from them.