Hello! 👋🏻

At Factorial we're looking for a Spanish Onboarding Specialist Team Lead to help us take the company to the next level.

We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world. (Kindly note this is not an HR Onboarding function, it is part of our Customer Experience process).

Your Mission

• Develop and execute an effective recruitment strategy to hire new Onboarding Specialists quickly and efficiently.
• Manage a team of Onboarding Specialists (from 6 to 8 people) to ensure high performance and achievement of targets.
• Monitor team performance metrics and take actions to address gaps and improvements.
• Implement new strategies and tactics to increase customer retention, satisfaction, and reduce onboarding duration.
• Motivate your team and give feedback constantly.
• Help create a fun, high-energy environment where people love coming to work.
• Maintain consistency in hitting duration and retention targets.

Your profile

• Preferred experience in B2B SaaS environment, and Team Lead experience, ideally in a Customer Experience team, with a track record of driving customer retention and onboardings.
• Expert Spanish speaker and professional English.
• Analitical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Passionate about technology and customer service.
• Knowledge of the HR industry will be valuable.
• Strong communication skills.
• Adaptability skills, Ability to pivot strategies based on market changes, customer feedback, and internal goals.
• Experience with project management methodologies to ensure timely and successful onboarding of new clients is a PLUS.
• We’re looking for a leader who is not only passionate about customer experience but also dedicated to fostering talent and innovation within the team. If you thrive in a dynamic environment and want to make a meaningful impact, we’d love to hear from you!

Perks of being part of our team 😏

• High growth, multicultural and friendly environment 🤝
• Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸
• Healthy life with Gympass 🧘🏽‍♀️
• Alan as private health insurance 🩺
• Language classes with Yolk Academy 👩🏽‍🏫
• Syra discounts, Nora & Apeteat lunch❗
• Breakfast in the office, organic fruit🍏 and free caffeine and theine☕
• Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀

About us 🚀

Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and EEUU offices. 🌎

Our Values🫀

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Wanna learn more about us? Check our website!