Customer Support Agent - Brazilian market

Hello! 👋🏽

At Factorial we're looking for a Customer Support Agent for the Brazilian Market to help us take the company to the next level. 📈

We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world. 🌎

About us 🤓

Factorial is an HR Software startup founded 5 years ago, we've won awards and received outstanding customer feedback since day one. It has closed over 80M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital and K Fund). Take a look and see how we started: The origin 🕳

Our Mission 🚀

To help small and medium companies automate HR workflows, centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries, it has built a super talented team of over +300 people in its headquarters in the sunny Barcelona.🌞

Our values 

The Role What will I be doing? 👀

 We are looking for a Customer Support Agent to join our Customer Experience team. Currently the team is made up of 40 people of different nationalities. We want someone with excellent communication skills, who likes to solve problems and who always gives the best answer to the client. If you are looking for a challenge, join our Family!


We look for ambitious people who want to start a career in Customer Experience. We look for people who can work in the Brazilian. Our office is in São Paulo, Brazil.

Required skills:

  • Self-motivated and autonomous.
  • Great multitasker.
  • Flexible, fast learner ( you should get easily familiar with software systems)
  • Excellence in communicating and problem-solving
  • Native level of Portuguese
  • Fluent English
  • Previous experience in Customer Support/Experience

What's next after I apply? 🔜


Perks of being part of our team 😏

  1. High growth, multicultural and friendly environment 🤝🏽
  2. No/Flexible schedules! ⏰
  3. Free online physiotherapy once a week! 💪
  4. Language classes with Yolk Academy & Factorial Language exchange 👩🏽‍🏫
  5. Free caffeine and theine ☕

Diversity is part of us, we have more than 25 countries in our teams and we promote an inclusive environment for all employees and candidates, come join the team! 🌎

Want to know more about us? We #betonpeople 💜


Customer Support Agent - Brazilian market
Customer Experience