Customer Support Agent - US Market based in Mexico

Hello! 👋🏽

At Factorial we're looking for a Customer Support Agent for the US Market to help us take the company to the next level. 📈

We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world. 🌎

About us 🤓

Factorial is an HR Software startup founded 5 years ago, we've won awards and received outstanding customer feedback since day one. It has closed over 80M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital and K Fund). Take a look and see how we started: The origin 🕳

Diversity is part of our culture, we have more than 25 countries in our teams and we are infused in an inclusive environment for all employees and candidates. Please feel free to apply with the way it suits you better! (blind resume, identity pronouns, cover letter, etc). We do not discriminate on any aspect, in fact; Factorial encourage everyone to join us!

Our Mission 🚀

To help small and medium companies automate HR workflows, centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries, it has built a super talented team of over +400 people in its headquarters.

Our values 

The Role What will I be doing? 👀

 We are looking for a Customer Support Agent to join our Customer Experience team. Currently the team is made up of 40 people of different nationalities. We want someone with excellent communication skills, who likes to solve problems and who always gives the best answer to the client. If you are looking for a challenge, join our Family! 

Your functions will be:

  • Solve complaints and queries via ticket/phone within the expected time limits (SLA).
  • Control and follow up any bugs with the operations team and the client.
  • Lead implementations sessions successfully. Provide a wonderful first set up experience with new clients from end to end (emails, session/s, and feedback)
  • Retain companies under 49 seats. This is one of the most important tasks where you can apply everything learned in the Customer Experience world.

Requirements 

We look for ambitious people who want to start a career in Customer Experience. We look for people who can work in the US Market. Our office for this position is in Mexico City.

Required skills:

  • Self-motivated and autonomous.
  • Great multitasker.
  • Flexible, fast learner ( you should get easily familiar with software systems)
  • Excellence in communicating and problem-solving
  • Native level of English (C2 level)
  • Spanish is a PLUS
  • Previous experience in Customer Support/Experience
  • Experience dealing with US customers is a big plus


What's next after I apply? 🔜

Benefits 

Perks of being part of our team 😏

  1. High growth, multicultural and friendly environment 🤝🏽
  2. No/Flexible schedules! ⏰
  3. Language classes with Yolk Academy & Factorial Language exchange 👩🏽‍🏫
  4. Free caffeine and theine ☕

Want to know more about us? We #betonpeople 💜

  

Customer Support Agent - US Market based in Mexico
Factorial
Customer Experience
Ciudad de México