Product Onboarding Specialist DACH Market

Hello!Ā šŸ‘‹šŸ»

At Factorial we're looking for a newĀ Onboarding SpecialistĀ for the DACH MarketĀ to help us boost the company to the next level.Ā 


Ready to be part of the challenge? šŸš€

Being a crucial part of Product, theĀ Onboarding Specialist teamĀ is responsible forĀ onboarding new clients, implementing and ensuring theĀ usage of the platform to its fullest, andĀ gatheringĀ customers' feedback.

One of your greatest challenges will be toĀ make sureĀ our product can beĀ fully adapted to the client's needs. This requires you to perfectly understand their processes and problems and detect possibleĀ improvementsĀ and opportunities in theĀ product.


The Role šŸ“œ


  • Onboard our new DACH customersĀ by assisting them via video call and e-mail until Factorial is fully implemented in their organization.
  • Bring aĀ consultative approachĀ to customers to ensure a fully customized experience setting up their accounts.
  • Understand ourĀ client's problems and needsĀ and gather theirĀ feedback.
  • ShareĀ improvement pointsĀ that can help us create the bestĀ customer journeyĀ andĀ unlock the market.


Your ProfileĀ šŸ§


  • German expert speakerĀ and professional English.
  • Proactive:Ā you will need to find the best way to ensure your accounts are fully activated and that clients have the best experience implementing Factorial.
  • Fast Learner:Ā you can quickly become an expert on the software and it's easy for you to keep up-to-date with product updates.
  • Problem-solvingĀ mindset:Ā the ability to propose alternative solutions and workarounds to answer unexpected requests from clients.
  • GoodĀ sense of analysis: while onboarding our clients, you will have to understand the specificities of the market and translate this knowledge into information that can be used by the Product team to further improve our solution
  • Previous experienceĀ in Customer related roles. But don't hesitate, with attitude it's just about learning, isn't it?
  • Knowledge of Human Resources is a plus!


Perks of being part of our teamĀ šŸ˜


  • High growth, multicultural and friendly environmentĀ šŸ¤
  • Save expenses withĀ CobeeĀ šŸ’° and get your salary in advance withĀ PayflowĀ šŸ’ø
  • Healthy life withĀ GympassĀ šŸ§˜šŸ½ā€ā™€ļø
  • AlanĀ as private health insurance šŸ©ŗ
  • Language classes withĀ Yolk AcademyĀ šŸ‘©šŸ½ā€šŸ«
  • SyraĀ discounts,Ā NoraĀ &Ā ApeteatĀ lunchā—
  • Breakfast in the office, organic fruitšŸ and free caffeine and theineā˜•
  • Flexible schedules ā°, pet Friendly šŸ¶ and no dress code!šŸ˜€



About usĀ šŸš€


FactorialĀ is anĀ all-in-one HR SoftwareĀ fast-growing company founded inĀ 2016.Ā Our mission is to helpĀ SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of overĀ +900 peopleĀ in Barcelona, Brazil, Mexico, and EEUU offices. šŸŒŽ

Our ValuesšŸ«€

  • We own it: We take responsibility for every project. We make decisions, not excuses.
  • We learn and teach: We're dedicated to learning something new every day and, above all, share it.
  • We partner: Every decision is a team decision. We trust each other.
  • We grow fast: We act fast. We think that the worst mistake is not learning from them.


Wanna learn more about us?


Our LinkedIn company page
Discover Factorial HR software
Our unforgettable company event




#LI-AB1

Product Onboarding Specialist DACH Market
Factorial
Product
Barcelona