Product Onboarding Specialist DACH Market

Hello! 👋🏻

At Factorial we're looking for a new Onboarding Specialist for the DACH Market to help us boost the company to the next level. 

Ready to be part of the challenge? 🚀

Being a crucial part of Product, the Onboarding Specialist team is responsible for onboarding new clients, implementing and ensuring the usage of the platform to its fullest, and gathering customers' feedback.

One of your greatest challenges will be to make sure our product can be fully adapted to the client's needs. This requires you to perfectly understand their processes and problems and detect possible improvements and opportunities in the product.

The Role 📜

• Onboard our new DACH customers by assisting them via video call and e-mail until Factorial is fully implemented in their organization.
• Bring a consultative approach to customers to ensure a fully customized experience setting up their accounts.
• Understand our client's problems and needs and gather their feedback.
• Share improvement points that can help us create the best customer journey and unlock the market.

Your Profile 🧐

• German expert speaker and professional English.

• Proactive: you will need to find the best way to ensure your accounts are fully activated and that clients have the best experience implementing Factorial.
• Fast Learner: you can quickly become an expert on the software and it's easy for you to keep up-to-date with product updates.
• Problem-solving mindset: the ability to propose alternative solutions and workarounds to answer unexpected requests from clients.
• Good sense of analysis: while onboarding our clients, you will have to understand the specificities of the market and translate this knowledge into information that can be used by the Product team to further improve our solution
• Previous experience in Customer related roles. But don't hesitate, with attitude it's just about learning, isn't it?
• Knowledge of Human Resources is a plus!

Perks of being part of our team 😏

• High growth, multicultural and friendly environment 🤝

• Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸
• Healthy life with Gympass 🧘🏽‍♀️
• Alan as private health insurance 🩺
• Language classes with Yolk Academy 👩🏽‍🏫
• Syra discounts, Nora & Apeteat lunch❗
• Breakfast in the office, organic fruit🍏 and free caffeine and theine☕
• Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀

Is this you?! Come rock the world with us!

About us 🚀

Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and EEUU offices. 🌎

Our Values🫀

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, share it.

• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Wanna learn more about us?

Our LinkedIn company page
Discover Factorial HR software
Our unforgettable company event

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