Hello! 👋
At Factorial we're looking for a new Jr Payroll Consultant for the Italian Market to make sure our clients have the best onboarding experience.
Ready to be part of the challenge? 🚀
The Role
You will be responsible for onboarding new clients to our HR software, gathering their feedback ensuring that they use the platform to its fullest. One of your greatest challenges will be to make sure our product can be fully adapted to the client's needs. This requires you to perfectly understand their processes and problems and detect possible improvements and opportunities in the product.
What will you be doing
- Onboard clients to our payroll product by assisting them via video calls and email until Factorial is fully implemented in their organisation.
- Take a consultative approach to offer clients a customised experience in setting up their accounts.
- Understand our clients' needs and challenges and gather their feedback.
- Collaborate with the product team to enhance our payroll product—you’ll have a direct impact on the solutions we create!
- Share insights for improvement to help us shape the best client journey.
Your Profile 🧐
- Knowledge of Italian payroll is essential.
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Language skills: Native-level Italian speaker and fluent in English (both written and spoken).
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Proactivity: You will need to find effective ways to ensure accounts are fully activated, providing clients with a seamless implementation experience.
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Fast Learner: You can quickly become an expert on the software and easily stay up to date on product improvements.
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Problem-solving mindset: You’re able to propose alternative solutions and workarounds for unexpected client requests.
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Analytical skills: While onboarding clients, you’ll need to understand the specifics of the market and translate this knowledge into actionable insights for our Product team.
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Experience: Previous experience as an Onboarding Specialist, Implementation Owner, or Client Success Specialist is a plus.
Perks of being part of our team 😏
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Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸
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Healthy life with Gympass 🧘🏽♀️ and Alan as private health insurance 🩺
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Language classes with Yolk Academy & Factorial Language Exchange 👩🏽🏫
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Syra and Apeteat discounts ❗
- Breakfast in the office, organic fruit🍏 and free caffeine and theine☕
- Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀
Is this you?! Come rock the world with us! 👌
About Factorial HR 🤓
Factorial is an all-in-one HR Software fast-growing startup founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +1.000 people in Barcelona, Brazil, Mexico, and EEUU offices.🌎
Do you want to know more about us? 👀
We've won awards and received outstanding customer feedback since day one. It has closed over 120M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital, and K Fund).
#LI-GP1