Hello!
At Factorial we're looking for a new Partnerships Account Manager for the French Market to help us boost the company to the next level. The partners team is ready to grow so there are huge opportunities to define processes and take part in the strategy of the unit!
Ready to be part of the challenge?
In this client-facing role, you will manage partner relationships, provide technical training, and drive product adoption across partner client portfolios. Success in this role requires strong relationship-building skills, a knack for addressing technical inquiries, and the ability to identify upselling opportunities while maintaining exceptional customer satisfaction.
The Role:
Partner Support & Relationship Management
- Act as the primary contact for partners, ensuring smooth onboarding, technical issue resolution, and effective product usage.
- Build strong, trust-based relationships through consistent communication and personalized support.
- Proactively address partner needs to empower them in delivering exceptional value to their clients.
Revenue Growth
- Identify and capitalize on upselling opportunities to align solutions with client goals and business needs.
- Monitor and report growth metrics to ensure success within the partner ecosystem.
Technical Training & Enablement
- Design and deliver impactful technical training sessions, equipping partners with the tools and knowledge to maximize product adoption.
Collaboration & Feedback
- Share partner feedback with internal teams to improve products, processes, and overall experience.
- Align the solution with the specific requirements of the French market by working closely with the product team.
Your Profile
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Hunter mentality, hungry, persistent and ready to hustle.
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Have 1/2 years experience in Sales/ B2B at a SaaS-based company or digital-transformation environments.
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You are a good communicator and you empathize quickly with people.
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You are proactive and you like to put forward new ideas.
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French expert speaker and fluent in English.
Bonus Points
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1-2 years of experience in partner management, customer support, technical training, or a similar role. Experience in SaaS, HR software, or payroll solutions is a plus.
- Strong technical aptitude with the ability to learn and explain complex software features clearly.
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Excellent communication skills in French and English, with the ability to engage with diverse stakeholders.
- Proactive, self-motivated, and results-driven, with a focus on customer success.
- Strong organizational and time management skills, with the ability to manage multiple tasks and priorities.
- Experience with CRM tools, portfolio management, and reporting.
Perks of being part of our team 😏
- High growth, multicultural and friendly environment 🤝
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Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸
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Healthy life with Gympass 🧘🏽♀️ and Alan as private health insurance 🩺
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Language classes with Yolk Academy 👩🏽🏫
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Syra discounts, Nora & Apeteat lunch❗
- Breakfast in the office, organic fruit🍏 and free caffeine and theine☕
- Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀
Structured Career Paths & Salary from 30.000 to 35.000 OTEs (80/20)
Is this you?! Come rock the world with us!
About us 🚀
Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and EEUU offices. 🌎
Our Values🫀
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We own it: We take responsibility for every project. We make decisions, not excuses.
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We learn and teach: We're dedicated to learning something new every day and, above all, share it.
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We partner: Every decision is a team decision. We trust each other.
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We grow fast: We act fast. We think that the worst mistake is not learning from them.
Wanna learn more about us? Check our website!
We #betonpeople 💗
#LI-IE1