Hello! 👋🏽
At Factorial we are looking for a Customer Experience in our Barcelona office. This role is for you if you are a systems thinker who would like to get into Sales Operations. This is not a commercial role, it's internal facing only.
You will play a crucial role in supporting the sales team with urgent and important fixes and improvements in our various systems. This position requires strong interest in sales technology and a detective-like curiosity and strong willingness to find solutions to simple and complex systems problems.
The role
- Manage daily requests from Sales teams and find fast and effective solutions
- Suggest process and systems improvements based on your observations
- Assist in the implementation and adoption of sales enablement tools and technologies
- Provide training and support to sales representatives on systems, processes, and best practices
Your Profile
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You have experience working with Sales systems in the B2B SaaS context (Experience with Hubspot is a massive advantage)
- You are curious about technology and systems in general
- You are a problem solver and you are not abandoning until you found a sustainable solution
- You are fast, sometimes done is better than perfect
- You are fluent in English (all our communications are in English)
- Ability to prioritize tasks and deliver to a high standard
Perks of being part of our team💆
We care about people and we also offer a lot of benefits for employees:
- High growth, multicultural and friendly environment 🤝🏽
- Alan private health insurance 🩺
- Healthy life with Gympass(Gyms, pools, outdoor classes) 🧘🏽♀️
- Save expenses with Cobee💰
- Language classes with Yolk Academy 👩🏽🏫
- Breakfast in the office and organic fruit 🍏
- Nora and Apetit discounts 🍱
- Free caffeine and theine ☕
- Pet Friendly 🐶
Is this you*?! Come rock the world with us! 👌*
About US 🚀
Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and US offices.🌎
Our Values
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We own it: We take responsibility for every project. We make decisions, not excuses.
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We learn and teach: We're dedicated to learning something new every day and, above all, share it.
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We partner: Every decision is a team decision. We trust each other.
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We grow fast: We act fast. We think that the worst mistake is not learning from them.
Wanna learn more about us? Check our website!