Head of Account Management Portuguese Market

Hello!
At Factorial we're looking for a new Head of Account Management - Portuguese Market to help us boost the company to the next level.
Ready to be part of the challenge?


The Role
We are looking for a Head of Account Management to join our CX team. You will report directly to the Global director of AM of the team and will work hand in hand with the other Area Managers to execute overall an upselling and also retention, satisfaction, and activation plan for our existing clients. We are looking for a person who wants to get involved and contribute innovative ideas that have an impact on the business.
What will you be doing:

  • Help to achieve the goals of NDR.
  • Hiring to make the team grow
  • Take care that the KPIs of your team are achieved
  • Get the feedback of our customers into proposals for our product team
  • Be constantly analyzing data in order to improve or change internal processes
  • Take care of the team and keep people motivated


Your Profile

  • 3+ years of experience in a management role
  • Sales, upselling, or cross-selling experience
  • Exceptional analytical and problem-solving skills
  • Exceptional interpersonal skills
  • Excellent written and verbal communication skills in Portuguese and English
  • Able to work in a constantly changing environment and dynamics
  • Ability to work in an international team set up
  • Able to manage and prioritize multiple responsibilities
  • Help to achieve the goals of NDR.
  • Hiring to make the team grow
  • Take care that the KPIs of your team are achieved
  • Get the feedback of our customers into proposals for our product team
  • Be constantly analyzing data in order to improve or change internal processes
  • Take care of the team and keep people motivated


Perks of being part of our team 

  1. Save expenses with Cobee and get your salary in advance with Payflow
  2. Healthy life with a free physiotherapist in the office, Gympass and Alan as private health insurance 
  3. Language classes with Yolk Academy & Factorial Language exchange 
  4. Syra and Nora Real Food discounts 
  5. Breakfast in the office, organic fruit and free caffeine and theine
  6. Flexible schedules, pet Friendly and no dress code!


Is this you?! Come rock the world with us! 


About Us 🚀

Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil and Mexico offices.🌎

Our Values

  • We own it: We take responsibility for every project. We make decisions, not excuses.
  • We learn and teach: We're dedicated to learning something new every day and, above all, share it.
  • We partner: Every decision is a team decision. We trust each other.
  • We grow fast: We act fast. We think that the worst mistake is not learning from them.


Head of Account Management Portuguese Market
Factorial
Sales
Barcelona
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