Account Manager USA

Hello!

At Factorial, we are looking for an entry-level Junior Account Manager to help us manage the U.S. market. This is an onsite position at our CDMX offices. Advanced English is a must. 📈

We aim to develop the extremely talented individuals on our team, scale the company culture, and share our views on how Human Resources can make a difference for organizations worldwide. 🌎

About us 🤓

Factorial is an HR software startup founded 6 years ago. We have won awards and received exceptional feedback from our clients since day one. We have closed over $80M in funding from top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital, and K Fund).

Our mission 🚀

We help small and medium-sized businesses automate HR workflows, centralize people data, and make better business decisions. We currently serve thousands of clients in over 60 countries across various industries and have built a super-talented team of more than 400 people at our sunny headquarters in Barcelona.🌞

The challenge

• Build strong relationships with clients through regular communication.
• Be responsible for retaining business in a portfolio of accounts, contacting clients to understand their requirements and main needs.
• Work on a sales and value generation strategy for identified upselling and cross-selling opportunities. Suggest company products/services that maximize client satisfaction and promote new products.
• Develop and maintain high-level relationships (including CxO) within managed accounts.
• Provide post-sales support to retain clients.
• Ensure prompt and accurate responses to client inquiries.
• Work closely with different teams – especially sales, product, and development – as their main point of contact, so the feedback you provide will be highly valuable.
• Hold regular meetings via video calls with your clients to generate engagement and show them product updates relevant to their use cases.
• Analyze the feedback provided by clients and communicate it to the assigned team.
• Make firm decisions based on the needs of your portfolio while carefully managing the market budget.
• Conduct data analysis to report the health of your portfolio to the Account Management team and stakeholders.
• Special projects are more than welcome. Innovating and fixing internal processes is the cherry on top.
• Explore and understand your market to anticipate potential needs or issues.

Requirements

• Advanced English (C1 – a must, as all communication will be in English).
• 6 months to 1 year of experience as a B2B Account Executive in SaaS or tech companies.
• Understanding how the U.S. market and clients work is a must.
• You have retention and persuasion skills with clients who may be considering leaving the business.
• You have a digital mindset: you enjoy and easily adapt to new tech tools.
• You are a good communicator and quickly empathize with people and other areas.
• You are proactive and enjoy proposing new ideas to the team and processes that benefit the company.
• You excel at understanding client needs and monetizing the impact this will have on your portfolio.
• You should know that teamwork is essential to us, so cooperation and communication are a must. We win as a team.

Benefits

• Major Medical Insurance.
• Onsite work with flexibility.
• We are currently overseeing market expansion, so real opportunities for professional growth are available!
• Embrace Factorial’s values and own your career. Authenticity, autonomy, curiosity, trust, and honesty.
• Gym membership through Gympass.

About us 🚀

Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and EEUU offices. 🌎

Our Values🫀

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, share it.

• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Wanna learn more about us? Here are some content!

Our LinkedIn company page
Discover Factorial HR software
Our unforgettable company event